The Consulate General of India is looking to make life easy for its expat population that lives in the UAE by facilitating an easy process of getting consular appointments by reducing the long line of ques at its premises with the use of a new mobile app. The app will come into force on Sunday, June 23.
Known as ‘QTicket’ this app was officially launched on Wednesday by the Consul General (CGI) Vipul, at a ceremony which took place on the consulate premises in Dubai. This app will be available for use at IVS centers only and not at BLS.
As of now there is no means of linking the consulate, IVS & BLS, the app is however expected to fill the gap.
The Indian Ambassador to the UAE, Navdeep Singh Suri had stated last year that around 3.3 million Indian migrant population lives in the UAE, which makes them the largest community of non-resident Indians living in a foreign land.
QTicket was developed by Kris Bhargava, an 11th STD student of Dubai College, who once had visited an IVS center in Dubai and had found people waiting in a big line for a long duration to get their appointments and services.
He stated “The wait time can be very frustrating. It struck me then that a digital solution could perhaps be the answer to reduce wait time in consulate premises.”
Bhargava then went to a Dubai-based technology company called ICC Loyalty LLC and what followed the development of the app six months later.
Amit Narang, who is the founder of ICC Loyalty, said that this app was developed under the company’s corporate social responsibility (CSR) policy, to give a hassle-free experience for Indian expats.
He said that “Residents are able to now book an appointment at a center of their choice on a particular date and time as per availability just by logging in to the application from the comfort of their mobile, phone or computer.”
Some of the services are attestation, power of attorney (POA) letters, passport issuance/ renewal. “We expect the app will greatly reduce the wait times and multiple visits to the consulate to get a service done.”
CGI Vipul further stated that: “QTicket is a “first of its kind” solution for non-resident Indian (NRIs) and in the future, will serve as a prototype that can be used by other countries at their embassies and consulates.”
It is estimated that 1000 people visit the embassy in a day, this information was obtained by a survey conducted by Bhargava and Narang.
The wait can be anywhere between half an hour to several hours for services. Some people have had to wait for the full day to get their work complete. People come early morning to pick up their token and then avail the services is what Bhargava had to say.
A lot of Indian families wait in ques on Saturdays since schools have a holiday on that day, this increases the wait time. A lot of other people take half day offs to finish off this work.
This can be a tiring wait for people who come from other parts of Dubai and from Northern Emirates.
On September 2018 Bhargava and Narang met Vipul along with consul – passport, Prem Chand, and consul – visa, Rahul Shrivastava, and shared their idea of creating this appointment scheduling system for Indian expats. The rest from there on is history.
The app took six months to get developed and Bhargava spent a lot of time working with the digital solutions company’s team to get this app going.